Office Information - Terry Fox Dental Centre

Payment Options
Payment is due when services are rendered. We accept cash, debit, Visa and Mastercard. Our staff will be happy to assist you with your dental insurance by electronically submitting claims to your insurance company on your behalf, or we will help you fill out the necessary paperwork if your insurance company does not accept electronic claims. Generally your insurance company will reimburse you within 3-4 business days.

We know our patients have busy schedules; therefore a courtesy confirmation email and/or call is sent one week prior to your scheduled appointment.  We ask that you please be sure to confirm your appointment through email as soon as possible or call the office directly should you need to make any changes to this reserved time.

Late/Cancellation Policy
If you are late for any appointment by 15 minutes or more, you will more than likely be required to reschedule and a missed/cancelled rescheduling fee may apply.  Once you have rescheduled an appointment with our office, this time is reserved specifically for you and if you cannot keep this reservationwe ask that you provide us with at least 48 hours ( 2 full business days) notice to allow us time to offer this valuable time to another patient.  Without proper requested cancellation notice and/or for missed appointments, a rescheduling fee may apply.

Sterilization and Infection Control
Here at the Terry Fox Dental Centre, we put into practice the highest standards in sterilization and infection control, both for the protection of our patients and staff. Heat sterilization is used for all instruments and hand pieces that are used intra-orally, and powerful disinfectants are used on all other equipment and surfaces. Our heat sterilizer is tested daily and all equipment is maintained on a regular basis. Gloves, masks and protective eyewear are universal precautions and are essential in our infection control protocols.

We look forward to meeting you and your family and taking care of all of your oral health care needs.